Privacy Policy

This website is operated by Zenus Ltd, whose trading names include Zenus Accounting and Zenus Tax. We are registered in England and Wales (Company No. 16156279) and our registered office is at 196 Higher Hillgate, Stockport, Cheshire, SK1 3QY. We are a member firm of the Institute of Chartered Accountants in England and Wales (ICAEW) and the Chartered Institute of Taxation (CIOT). We are registered with the Information Commissioner's Office (ICO) under registration number ZB575727. For any data-related queries please contact us at: info@zenus.co.uk

We collect personal data when you: • Complete our online quote form or contact form • Call or email us • Engage us as a client • Sign up to our newsletter or download a resource • Visit our website (via cookies and analytics — see Cookie section below) Data we may collect includes: name, email address, phone number, company name, company registration number, UTR, NI number, financial information required to provide accounting/tax services, and IP address / device/browser data.

We process your data on the following legal bases (UK GDPR Article 6): • Contract performance — to deliver the accounting and tax services you have engaged us for • Legal obligation — to meet our regulatory obligations as ICAEW and CIOT members (AML, KYC, money laundering checks) • Legitimate interests — to respond to enquiries, maintain our business records, and improve our services • Consent — for marketing emails and newsletters (you can withdraw at any time)

We use your personal data to: • Provide accounting, tax, and advisory services • Conduct ID verification and anti-money laundering checks (legal requirement) • Prepare and file statutory accounts, tax returns, VAT returns, payroll and other filings with HMRC and Companies House • Communicate with you about your affairs • Send you relevant tax and accounting updates (where you have consented) • Improve our website and services

We may share your data with: • HMRC and Companies House — as required to fulfil our professional obligations • Cloud software providers — such as IRIS, Xero, QuickBooks, FreeAgent, and document management platforms (all UK/EU GDPR compliant or covered by adequacy decisions) • Our professional advisers — where necessary, under strict confidentiality • Regulatory bodies — ICAEW, CIOT, if required under our regulatory obligations We never sell or rent your personal data to third parties.

We retain your data in line with legal and regulatory requirements: • Client files are retained for a minimum of 7 years after the end of the client relationship, in line with HMRC requirements and ICAEW guidance • Marketing data is retained until you withdraw consent or request deletion • Website analytics data is retained per our analytics provider's standard retention settings After the applicable retention period, data is securely deleted or anonymised.

You have the right to: • Access the personal data we hold about you • Rectify any inaccurate data • Erasure — request deletion of your data (subject to legal retention obligations) • Restrict processing in certain circumstances • Data portability — receive your data in a structured, machine-readable format • Object to processing based on legitimate interests or for direct marketing To exercise any of these rights, contact us at info@zenus.co.uk. We will respond within one calendar month. You also have the right to lodge a complaint with the ICO at ico.org.uk.

Our website uses cookies to: • Ensure the site functions correctly (strictly necessary cookies) • Understand how visitors use our site via Google Analytics 4 (analytics cookies — only set with your consent) You can manage cookie preferences via the cookie banner on first visit. You can also clear cookies at any time through your browser settings.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems are reviewed regularly and access is restricted to authorised personnel only.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

We may update this policy from time to time. The most current version is always published on this page. Material changes will be communicated by email where we hold your contact details.

For any questions about this privacy policy or how we handle your data: Zenus Ltd (trading as Zenus Accounting and Zenus Tax) 196 Higher Hillgate, Stockport, Cheshire, SK1 3QY Email: info@zenus.co.uk Tel: 01438 722224 ICO Registration: ZB575727